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Companies are putting a much greater emphasis on finding employees who fit their company’s culture instead of necessarily hiring the most qualified person for the job.
Meeting planners can now befriend Rose who takes robotic customer service to another level, with sassy commentary and 24/7 accessibility for guests via text message.
"Watson helps Connie understand and respond naturally to the needs and interests of Hilton's guests—which is an experience that's particularly powerful in a hospitality setting, where it can lead to deeper guest engagement."