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Companies are putting a much greater emphasis on finding employees who fit their company’s culture instead of necessarily hiring the most qualified person for the job.
"Watson helps Connie understand and respond naturally to the needs and interests of Hilton's guests—which is an experience that's particularly powerful in a hospitality setting, where it can lead to deeper guest engagement."
Opportunities for professional education and information exchange have never been greater in this age of on-demand training videos, live streaming from university classrooms and virtual conferences that bring together communities of knowledge from around the globe.