Sheraton Macao Hotel: Behind the Magic

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Sheraton Macao Hotel events
Sheraton Macao Hotel’s team of Event Concierges are key to the success of the hotel’s events.

Boasting a rich fusion of East-meets-West culture, coupled with a dazzling array of luxury shopping, world-class dining and modern entertainment options, Macau is commanding attention as one of Asia’s premier tourist hotspots. Center stage on the glittering Cotai Strip, yet minutes from Macau’s charming historic areas, is Sheraton Macao Hotel, Cotai Central – the largest hotel in Macau and also the largest property in the Starwood Hotels and Resorts portfolio.

A highly specialized team of Event Concierges are key to the hotel’s enviable reputation for successful events which exceed clients’ expectations. As the main contact person for clients and their guests, a dedicated Event Concierge manages each event from conception to completion. They bring clients’ visions to reality through creative thinking, while ensuring the seamless execution of each event.

Specially selected for their calm, intuitive and quick-thinking natures, Sheraton Macao Hotel’s Event Concierges possess a unique, comprehensive knowledge of all hotel departments, meaning they can act fast and most often personally solve any issues that arise immediately, minimizing any impact to the guest experience.

For example, needing a creative solution for a large-scale projection at a poolside event, one of the Event Concierges, Sherwin Lucas, perfectly executed the idea of covering the entire surface of the pool with a layer of 10,000 ping pong balls. The result was a stunning canvas for projecting images and thrilled the client! At sunset, just prior to the event’s start, Sherwin realized guests may mistake the pool for a walkable surface, so gathered 50 stanchions from around the hotel to cordon off the pool, all within 30 minutes. Creative thinking, quick problem solving and a can-do attitude are essential traits for Sheraton Macao Hotel’s Event Concierges. Plus, their broad skill set and ability to engage and coordinate multiple departments makes them indispensable!

Alongside the Event Concierges and their skilled support teams, promising flawless execution and innovation, Sheraton Macao Hotel has an impressive inventory of 3,896 rooms and suites and a variety of event spaces totaling 152,000 sq ft that can cater to large meeting groups of up to 5,000 people, as well as be especially configured for exclusive intimate meetings.

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